The RVfix story
How a personal frustration sparked something bigger
RVFix didn’t start in some fancy boardroom with spreadsheets and pitch decks. It started with a very common headache that every RV owner knows too well.
Todd, the president of Bish’s RV, was like most RV owners, he’d have questions or experience issues with his RV while out camping. But unlike most owners, Todd could just pick up the phone and call Kevin, a technician he trusted.
Sometimes it was a quick question. Other times, it was real troubleshooting. Kevin would listen, ask a few questions, and often jump on FaceTime so he could see exactly what Todd was looking at. More often than not, they’d figure it out right there on the spot. Kevin could even tell him what parts he’d probably need before the RV ever rolled into the shop.
That experience planted a seed in Todd’s mind.
He realized how lucky he was. He had direct access to someone who actually knew what they were doing. But for the average RV owner? It was a completely different story. You’d call the dealership, explain your problem to a service advisor, who would then try to explain it to a technician. Important details got lost in translation, days turned into weeks, and frustration built as the RV stayed parked in the waiting bay.
That broken process, the “game of telephone” between customer and technician, was exactly what needed to be fixed.
“Dealerships have almost become desensitized to how rough the experience is for the customer just because they’ve been dealing with it for so long.”
-Todd Nuttall
President of Bish’s RV
The “aha” moment on a plane
The idea really came to life during a flight with a few members of the team. They were chatting about a pet care service where you could call, describe what was going on with your dog or cat, and get real expert advice right away… no drive to the clinic, no long waits, no guessing.
And just like that… it clicked. Todd had been doing the exact same thing for years with his own RV. Call Kevin. Talk it through. Show him the problem if needed. Solve it together. No drama. No delays.
What if every RV owner could have that same experience?
What if, instead of waiting days or weeks for answers, you could immediately talk to a real technician who could help you understand what’s wrong, what it might cost, and what to do next, regardless of whether you’re packing for a trip, on the road, or already camping?
That conversation bridged the gap between a frustrating problem and an obvious solution.
The first call that proved it could work
Not long after, the idea was tested with a real customer.
A woman had a slide issue, and her RV was already scheduled for service. Instead of making her wait, the team called her ahead of time. As it turned out, she and her husband were actually camping in the RV when the call came in. Her RV slide was stuck right then and there.
Kevin jumped on the phone and started asking questions: What happens when you hit the button? Do you hear anything? Is it trying to move at all?
By the end of that call, he’d narrowed it down to three likely possibilities – one easy fix, one medium, and one that meant replacing the whole motor.
Then they did something almost unheard of in RV service – they laid it all out clearly. They emailed her the three scenarios, the likely costs, the timelines, and whether her extended warranty would help.
When the RV finally came in, it turned out to be the worst-case scenario. But because she already knew what to expect, the whole experience felt completely different. She wasn’t left in the dark. She even took the RV out for another trip while the parts were being ordered, then brought it back at the perfect time.
Instead of the RV sitting on the lot for weeks, it was in and out in just a few days.
That customer was so relieved by how smooth the process felt that she left RVFix’s very first Google review, completely unprompted! The repair itself wasn’t magic, but the experience was far less stressful and time-consuming.
That was the moment the team knew this idea was more than a theory; it was the answer to changing the RV service industry.
Starting Small: The Meridian Pilot
Of course, turning a good idea into a reliable system takes real work.
They started with a pilot program in Meridian called BishFix. Remember Kevin, the trusted technician? He began digging into old repair orders, especially the ones that had been sitting for months. In many cases, the RVs weren’t stuck because the fix was impossible. They were stuck because no one had taken the time to truly diagnose the problem and move it forward.
He started calling those frustrated customers, getting to the bottom of the issues, and helping push the repairs across the finish line.
That pilot revealed that a lot of the delays in RV service aren’t caused by lazy people, they’re caused by broken systems and disconnected communication.
They also discovered that nearly 50% of customer calls were going completely unanswered. Phones were ringing while the staff were busy with other tasks, and customers felt ignored.
By centralizing service calls and building better systems behind the scenes, response times got dramatically faster and far fewer people fell through the cracks.
From BishFix to RVFix
Early in 2025, BishFix officially became RVFix.
It wasn’t just a name change. It was an ambition change. “RVFix” is clearer and broader and reflects a bigger mission. RVFix isn’t just for Bish’s RV customers; it’s about making RV service better for every RVer, everywhere.
RVFix has come a long way, but the truth is, we are just getting started.
Every call teaches us something new. We’re capturing technician knowledge, spotting common issues faster, getting the right parts ready sooner, and building tools to help technicians and customers, no matter what brand or model of RV they have.
At its heart, RVFix is about more than just answering the phone. It’s about creating a smarter, kinder, more transparent way to handle RV repairs.
What started as Todd calling his trusted technician has grown into a better way to do RV service: diagnose earlier, communicate clearly, cut down the downtime, and get you back to camping sooner.
Ready to experience the difference?
Join RVFix and get direct access to real RV technicians who actually know what they’re talking about—saving you time, stress, and keeping your adventures on track.